These terms and conditions apply to every booking of a stay at Villa Amylia made through this website.
1. Who we are
Captureone bv, trading as Villa Amylia
Oostlaan 18, 8420 Wenduine, Belgium
Company and VAT number: BE 1007.807.135
Telephone: +32 470 69 84 35
Email: jo@villa-amylia.be
2. Scope
By placing a booking you accept these terms. Any departure from them applies only if we confirm it in writing.
3. Booking and confirmation
A booking becomes final once your payment has been received and we have confirmed it by email. That confirmation is sent to the email address you provide when booking. Please check the details in it straight away and tell us if anything is wrong.
You must be at least 18 years old to make a booking.
4. Prices
All prices on this website are in euro and include VAT and tourist tax. Breakfast is included in the room rate. Any additional services you select are listed separately before you confirm. The price shown at the time of booking is the price that applies.
5. Payment
Payment is made online through our payment provider Mollie B.V. The available payment methods are shown on the payment screen. We never receive or store your card details.
6. Cancellation
You can cancel free of charge up to 4 days before your arrival date. The full arrangement is set out in our cancellation policy.
7. Arrival and departure
Check-in is from 3.30 pm, check-out until 11.00 am. Let us know roughly what time you expect to arrive and we will make sure someone is there to welcome you.
8. House rules
- Smoking is not permitted inside the building.
- Pets are welcome, in the number you state when booking and that is allowed for the room type you choose.
- We ask for quiet from 10.00 pm, out of respect for the other guests.
- The number of people in a room may not exceed the stated capacity.
In the event of a serious or repeated breach we may end the stay without a refund.
9. Liability
You are liable for any damage you or your party cause to the building or its contents. We are not liable for loss, theft or damage to your personal belongings, except in the case of intent or gross negligence on our part.
10. No right of withdrawal
The statutory 14-day right of withdrawal does not apply to accommodation provided on a specific date (Article VI.53, 12° of the Belgian Code of Economic Law). Our cancellation policy applies instead.
11. Privacy
How we handle your data is explained in our privacy policy.
12. Complaints and applicable law
If you have a complaint, please tell us first at jo@villa-amylia.be — we will look for a solution together. If we cannot resolve it, you can turn to the Belgian Consumer Mediation Service, Koning Albert II-laan 8, 1000 Brussels (consumentenombudsdienst.be). Belgian law applies to this agreement.